If you’re missing funds, you should first confirm that the transaction was broadcast successfully. If you have your transaction hash, plug it into the search bar on the ethVM block explorer.

A completed transaction will say 'Successful' on top. You can view the transaction details by scrolling down the page. Make sure you double-check the address to confirm it was 100% the same address you meant to send to. Even one wrong character will mean your funds were sent to another wallet’s address.

If you see an error on your transaction, this means it was not successful, and your funds never left their original wallet. You will need to try sending the transaction again, making a few changes to help it broadcast successfully. Depending on the error shown, it’s usually an easy fix.