Most issues with connection can be solved by following these troubleshooting tips:

  • Restart your computer. (Don’t be lazy, restart it first!)

  • Use Google Chrome and perform a hard refresh (CTRL+F5 or Command+F5).

  • Make sure you don’t have any other applications open that may be using your hardware wallet, i.e. Ledger Live for Ledger. (This opens automatically).

  • Try a different USB cable.

  • Make sure all your firmware is updated to its most recent version.

If none of these options work, email us at Please include as much information about your process as possible.

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